We can do any custom order you want. Please contact us at contact@willworkjewelry.com for all inquiries regarding custom work. 

Basic custom making:

Gemstone replacing. Any gemstones in the ring can be replaced with others.

Bigger or smaller ring size(smaller than US size 3 or larger than 10).

Metal is not in the list(we can do platinum, solid 9k,10k,14k,18k white/rose/yellow gold or 925 sterling silver).

Engraving.（Link：Engraving service ）

Payment Plan (We offer payment in up to 5 installments, the minimum amount is $100 USD) .

Special Stone Selecting Service.

Rush Order. (Available for Gold rings, Link: Rush order service )

Advanced custom design/making

1, Tell us what you had in mind for your custom pieces.
2, We will make a 3D design(CAD) to get your confirmation, the CAD fee is about $80 USD.
3, We will put the ring in production.
4, The finished ring photo will be sent to you to get final confirmation before sending.
5, Ring is ready to be shipped out.
The total process takes approximately 3-5 weeks.
You can contact us any time if you need updated when the custom ring is being made.

Other:

We can also sell you loose gemstones if you have this request.

Shipping：

Free shipping in Local USA and we ship to all over the world.
Beautiful free gift box included.
Signature is required for all the solid gold jewelries. Phone number is needed when shipping worldwide.

Delivery Time= Processing Time + Shipping Time

All our items are made to order.:
The handmade processing time is 2-4 weeks (normal orders) or 3-5 weeks(special custom designs).
Domestic shipping time is 1-3 business days(express shipping) or 5-7 business days(standard shipping).
International shipping time is 5-7 business days(DHL or Fedex).

Rush Order:

Rush order is applicable to solid GOLD rings, the process time is 7-10 business days. The total delivery time is 2-3 weeks. You can purchase it by this link. Please contact us first if your deadline is less than 18 days. All rush orders are subject to a rush order fee + fastest shipping method. Rush Orders are NON REFUNDABLE. 

International Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for delays due to customs.

Returns:

30 Days No-hassle Return: You have 30 days to request a return after receiving your item. Please contact us at contact@willworkjewelry.com with your order number first.

Contact me within: 7 days of delivery

Ship items back within: 30 days of delivery

Request a cancellation within: 24 hours of purchase

Warranty:

There is a Lifetime Warranty, plus 1 year FREE tiny stone sending service if there is a manufacturing defect. After that,$100/year for Minor repair(such as resizing, replacing 1 or 2 small stones).However if the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, We can't accept returns for:

Custom or personalized orders

Rush Order

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Refundable Fee

Every jewelry in our store is handmade. It cannot be recycled after finishing. There will be handcrafted fee and shipping fee deducted, others will be refunded in 5 business days after the returned item is received.